- Customer Care
- Signature Command Recall Information
November 8, 2012 | Monessen Hearth Systems Recall Hotline: 877-406-9180 | CPSC Recall Hotline: 800-638-2772
WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with MHSC, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed.
Name of product(s): Signature Command operated Monessen, Majestic, Vermont Castings Direct Vent & B-Vent Fireplaces and Inserts
Units: About 15,000
Manufacturer: Monessen Hearth Systems Co., Paris, Kentucky
Hazard: There is a performance issue with a control component which may prohibit the unit from lighting, though gas continues to flow, creating potential for fire hazard.
Description: This recall involves electronically controlled (Signature Command) Majestic, Monessen and Vermont Castings direct-vent and B-vent gas fireplaces and inserts whose serial numbers are 11-P-032597 to 11-P-059389, 11-X-027322 to 11-X-031501, 12-P-000202 to 12-P-037583, and 12-X-000275 to 12-X-015206. The serial number is located on the rating plate inside the unit.
The rating plate can be found on a cable inside the lower or side control door on the fireplace/insert. It was sold at dealers and distributors of Majestic, Monessen and Vermont Castings products in the Us and Canada sold after October 1, 2011 for between $1029 and $8159 USD. Note that no millivolt controlled units are affected by this issue, nor are any vent free products.
NAME OF PRODUCT(S):
Monessen, Majestic, Vermont Castings Direct Vent Fireplaces
Monessen, Majestic, Vermont Castings Direct Vent Inserts
Monessen, Majestic B (Natural) Vent Fireplaces
Sold at: Dealers and distributors of Monessen Hearth products in the United States and Canada between October 2011 and October 2012 for between $1029 and $8159 USD.
Manufactured in: United States and Mexico
Remedy: Consumers should stop using the fireplaces immediately and contact MHSC or their local hearth dealer to make arrangements for a free repair. To be sure that no one uses the fireplace by mistake, consumers should turn off the master switch (see image below) on the command center located inside the control door.
Consumer Contact: For assistance locating your rating plate or command center or arranging for a free repair, consumers should contact Monessen Hearth Systems Co. at 877-406-9180 between 8:00 A.M. and 5:00 P.M. EST, Monday through Friday. You may also contact your local dealer for assistance. Dealers can be found using the “where to buy” link on www.monessenhearth.com.
Monessen Hearth Systems Recall Hotline: (877) 406-9180
CPSC Recall Hotline: (800) 638-2772